Monday, November 5, 2012 Shopping Experience Review

This is a review of the Indian online Shopping Portal, which is a part of MedPlus, one of India's famous healthcare retail chain.
medplusbeauty reviews
I started shopping with them in April 2012. There was a Facebook update about a direct contact form. I wrote to them through that form about non-availability of the Chambor Waterproof Eyeliner pencil in Black, which always showed out of stock. They went out of the way and procured me that item and won me over as a permanent customer. This is the first place where I look for any personal care or makeup item I want to buy. shopping Experience
Website: When I started shopping with them, no other online shopping portal was offering as much discounts as them. So it was a supersaver shopping experience but the website was quite primitive and killed some of the thrill. The search results were poor, all items were not properly linked to brands, and some products would have the ‘buy’ button missing.

They have recently revamped the website and 95% of the problems are gone. I still find some important misses but the browsing experience has hugely improved. So a big Thumbs up there!

'Add to wishlist', 'Product Request' and 'Order Tracking' features have recently been added. I can now use the 'Track my Orders' link on the home page and can get my courier tracking code, without having to log in.

Virtual Studio: was the first to introduce the concept of a Virtual Studio, where you can try out cosmetics on your uploaded photograph, before buying it. They also had a Virtual Makeover Contest this year in May and gave out a Mega Prize worth INR 25K. Now some other websites have also added Virtual Studios. 

Brands Available: They have 400+ brands starting from small soap brands to premium brands like Givenchy, Giovanni, Estee Lauder, Make Up Forever and MANY more.

Product Categories: They sell both professional and premium ranges of skin care, hair care and makeup products. Other categories are: Beauty accessories, Personal Care, Mother & Baby, Nutrition and Healthcare. There are many sub-categories under each. I always use the ‘Browse by Brands’ feature when the search box doesn't help. shopping categories
Shopping Rewards: Besides great discounts, rewards your shopping through ‘Valueplus Rewards Programme’. Most of the items have ValuePlus points attached to them. It shows you the total accumulated every time you place an order. Points are updated around a week after placing the order and can be redeemed for certain gifts. 

Discounts: used to offer up to 50% discount on selective products and a minimum of 15% discount almost every item. After revamping the website recently, the prices on many products have gone really high. While they still offer the 15% discount on many products, most of the other products have become at par with other online shopping portals.

They also give out huge discounts from 10% to 60% on selected high-end brands during their clearance sale a few times a year. People shop like crazy and most products go out of stock within minutes. Just subscribe to their newsletter and you will receive the coupons in your email.

Update on Jan 10, 2012: You can now view the discount coupon under 'Hot Offers'. They have added 'Free Samples'. You can choose one free sample for every INR 500 you spend and they are improving on the samples every few days. For other great offers check 'Hot Offers'. discount coupons and offers

Customer Service: Customer service has always been polite and helpful. All my emails are mostly answered within a day and sometimes through a callback. Once, one of the products I had ordered was near expiry date and they called me to offer a coupon for the same amount for next shopping. I preferred a refund and they immediately issued it. I even check with them on mfg and expiry dates before buying and they always let me know.

Shipping: Shipping is free on orders of INR 400 (earlier it was INR 350) and above. COD is available in limited cities and I prepay for my orders. Prepaid orders are sent through premium courier service like Bluedart etc.

UPDATE (Jul 26, 2013): Shipping Policy has changed. Here's is the new shipping policy for
For customers in Hyderabad, Bangalore, Chennai, Delhi/ NCR and Mumbai: Free shipping on Prepaid orders above Rs 600. For COD orders, Rs 50 handling charges, irrespective of the bill amount.

All other cities: Shipping charge is based on products' weight. Rs 50 for first 500 gms of products' weight. PLUS Rs 30 for every additional 500 gms

They have a 15 days return policy. Read the ‘Returns and Cancellations’ Policy HERE.

Packing: Packing is foolproof. Similar sized items are clubbed together and bubble-wrapped into one bundle. Liquids are properly sealed to avoid spillage. The bubble-wrapped bundles are cushioned with a lot of thermocol pieces from all sides. So far, I have received all orders intact, touchwood! shipping and packing shipping and packing shipping and packing

Newsletters: I have subscribed to their newsletters. They don’t spam customers. I receive an e-mail only on order confirmation, when there is an offer on certain products or when they generate coupons on special occasions.

Blog: They also came up with their own beauty blog this year.

Some Minuses: 

They don’t have a toll free number. 

They take quite long to restock out of stock items. Sometimes it is also because a product has been discontinued.

So far all of my big orders go to I hope they keep up the service and shopping standard and not slip down the graph over time, like some other online shopping portals. But I am really unhappy about the change in their shipping policy from Jun 2013 (updated above).


  1. You rock Gagan what a detailed review.:)
    i agree they have increased the prices after revamping.
    i got your comment regarding the spam, you
    know i am getting so many of them recently, like you said i have deleted all of them.

    1. Thanks Neisha. And I am glad you remove that and similar comments. From past couple of months, I get 3-4 spam comments everyday and some were very stubborn. When I kept deleting them, one person even left me a threat, as if I am scared, lol :D

  2. That person might be insane.. How can he do that..
    i know darling "use pata nai hai ki kis se panga le raha hai" LOL :)
    I really like u a lot.
    You know i have may Punjabi and Sikh girl friends.
    You guys are just amazing.

  3. I used to trust them to, till my last few experiences and the customer care was so rude. No response at all. AARGH> Now I'm gonna miss out on some amazing products

    1. I agree kofykat that the shopping experience has degraded as compared to the past and I have also encountered a few things when I did not like how the customer service behaved. Even emails are answered when you want to place an order but no timely reply if there is a problem with the order. But overall and with the kind of rewards system and free samples they are offering, it is a true value for money business as compared to all other online businesses.

  4. Sat sri akal Gagan didi,

    Which is the best website to buy beauty products that doesn't levy high shipping charges?

    1. Dear Deepika, Sat Sri Akal and sorry for the late reply. Most online stores give free shipping on order value over Rs 500 but if you want perfect packing and cleanest products which feel like they have just come out of the factory, then buy from and make sure the seller is listed as 'WSRetail' which is flipkart itself and not a partner seller.

  5. No problem. Oh I have been shopping from FK since 2010 but ever since they have got other sellers to sell their products on the website, I see that some of the products that I need are not sold by WS Retail and other sellers that are selling that product levy high shipping charges which is why I have been searching for a good website to buy beauty products that are not available in shops near me.

  6. Deepika currently Flipkart is giving free shipping for a limited time if you download their app on your phone and shop through it, no minimum order requirement. I used to buy from and now they charge Rs 50 shipping without any minimum shopping amount limit. But if you opt for COD then all sites have started charging Rs 50 extra for that apart from shipping, as they need to pay this amount to courier companies for the extra work and documentation.

    All websites now have a minimum threshold of Rs 500 above which they provide free shipping. If you are unable to find any particular product(s), just share with me on the Facebook page/ msg and I can try finding you the best place to buy from. Have you shopped with Jabong? and if yes, how has been your experience getting products delivered in Lkw?

    1. Yes, I am aware of that. Have even availed free shipping on several items through their mobile app. :D Anyway, my shopping experience with Jabong was good, my order reached me in four days. Even though you didn't mention Myntra but my experience with them was even better, my order reached me within 48 hours. :D

    2. I have never shopped from Myntra yet dear. A follower had shared a very negative experience with Myntra a year and a half ago and I never went near it. But recently got to know that one of my neighbours buys regularly from them. Will check it out.

      The reason I was asking about Jabong was because they offer additional 30-35% off almost all the time. On Saturdays. they sometimes have additional 35% off on a min purchase of Rs 1499 and rest of the times the min purchase limit is 1999 or more. But it really helps you know when you make a list of all you want to buy and get such HUGE discounts. My only ever good order from Jabong was when I bought W Kurtas and used this great discount code. And that did not require any special packing. I have had another Jabong incident in the near past where their Customer Service Head Bhushan Sood had contacted me but as always. the follow up ended up as trashy as ever with a lady personifying herself as Bhushan Sood and then later called me saying Mr Sood asked her to call.... no resolution provided and all she wanted to do was to hang up asap. So I am scared of buying anything else from Jabong considering their plastic bag packing and poor courier that reaches here in min 5 days with damaged goods. You can also check, their packing is good and products are also new. Based out of Bangalore, just check if they deliver in your city.


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