I got my first order delivered from Slassy.com today and am very happy with it, though I am not sure when or if I will be able to shop with them again. If you are in a remote or protected area like me, your area may not have a suitable delivery option.
Slassy = Stylish + Classy and they do have really classy products on their site. While medplusbeauty.com hosts many more premium makeup brands than slassy.com, products are always out of stock on medplus and Slassy.com is always freshly stocked with whatever brands they sell. I love window shopping at the slassy website and wish they gave out good discounts, but they don't :(
I had been trying to shop with them since April this year, but the delivery options were not workable. They were willing to deliver only via DTDC, which is the worst courier service in my area. I wrote to them recently and they agreed to send my order via Fedex. I had high hopes.
Slassy.com is based in Bangalore. My order was shipped on Oct 29th and reached Punjab on Nov 6th, 2012 = 9 DAYS!!! I receive my medplusbeauty.com orders from Hyderabad in 4-6 days. When I checked the status online, it mentioned some economical package, meaning they have some cheap deal with the courier service and orders are sent on least priority. On top of that, Fedex called me and told they have stopped delivery to my area more than a year ago, so my brother had to go pick up my order two days after it reached.
The packaging was classic. I had ordered some makeup (Max Factor Creme Blush - soft cardinal and Bourjois Smokey Eyes Trio Eye Shadow- Gris Dandy. Anyone wants reviews?) The items were securely bubble wrapped, and further cushioned in between cutely shaped thermocol pieces. The order came in a sturdy hard cardboard box with Slassy.com written on it, and further the whole packet was laminated, which was another plus over other services.
|After removing the lamination|
|After removing the lamination sheet|
The products were fresh stock and I was kind of sure it will be like that, because I have heard this from other people too, that Slassy.com sends out fresh stock. They offer free shipping on all orders above Rs 350.
I was so excited that I opened the packaging and tried the products immediately. The pic above was taken later, but actually these were nicely bubble wrapped. Customer care is very prompt and polite only when you need help with order. All other emails are ignored. Their Facebook contact answered my messages promptly.
|See those cute thermocol pieces?|
The site has a good variety of premium makeup but I wish there were better and more discounts. There is a meager 3% - 6% discount on some products. I won't mind cheaper packing like other brands as long as I get my products intact, but with the cheap courier service they are using, they can definitely part with some money on the discounts part.
And if they can ever expand on their delivery options, they can surely earn many more orders as people from remote areas are more likely to buy premium stuff online, which they don't get in their local market. If you have ever shopped with this online store, do share your experience in the comments below. I would love to shop with them again provided they don't take 9-11 days to deliver my order and give me delivery at home. I even wrote to them after receiving the order, but they didn't reply. So I have not looked back at them. There are many other online stores with more courteous customer-friendly services.